Teranga Hospitality Group

Client Service Survey

Thank you for taking a few minutes to share your feedback. Your responses help us improve the services we provide to your properties.

Client name

Property / Company

Date

1Overall, how satisfied are you with the services provided by Teranga Hospitality Group?

2Which service areas have been most valuable for your properties?

Revenue management Sales / group leads Operations & compliance Guest relations

Other

3How well do our communication and responsiveness meet your expectations?

Exceed expectations Meet expectations Below expectations

4In the past 3–6 months, what has worked particularly well in our partnership?

5What are one or two areas where you believe we could improve our support or processes?

6Are there any additional services or support you would like us to offer in the future?

7Would you recommend Teranga Hospitality Group to other hotel owners or management companies?

Yes Maybe No

8Any other comments or suggestions you would like to share?

Your responses are sent directly to Teranga Hospitality Group and used only to improve our services.

Thank you

Your feedback has been received. We truly appreciate you taking the time to help us serve your properties better.